Frequently Asked Questions & Notes
Frequently Asked Questions
Of course you can! After checking out, please come to the meeting place dressed in clothes ready for the activity. Please leave your unneeded luggage in the coin locker at Naha Airport or at your hotel. (Depending on the plan, some tours may allow you to leave your luggage at the airport. (Please consult with us in advance about transportation to and from your hotel, etc.).
各アクティビティ毎に年齢制限を設けております。詳しくは各プランのページの下部に設置されている「コース内容と詳細」部分をご確認ください。
note (supplementary information) symbol安全管理上の理由により、対象年齢以外の方はご参加をご遠慮いただいております。何卒ご了承ください。
下記のページから貸切可能のプラン一覧を確認できます。ご検討ください。
If you participate in activities such as canoeing or trekking, we will lend you special shoes. Please check each plan page for details.
The required belongings for each plan are listed in each plan'sPlan PagePlease make sure that you have the following items with you. We recommend that you bring a hand towel, sunscreen, hat, and sunglasses for all activities. Cell phones, cameras, etc. may get wet or submerged in water and should be brought at your own risk.
Some activities may be held even in the event of rain, subject to safety confirmation. Even if it is not raining, the nature guide may cancel the activity at his/her discretion due to weather or river conditions (no cancellation fee will be charged in case of cancellation).
Of course, you don't need to worry! Our nature guides will carefully teach you how to ride. Many of the other participants are also first-timers in both canoeing and SUP. You can enjoy both canoeing and SUPing with ease as long as you follow the instructions given by our nature guides.
The tour fee will be charged at the following time: "The tour fee will be charged at the following timeMikataThe amount will be deducted from the
[Timing of debit]
Debit/Prepaid card → Immediately after reservation (refunded in case of price change or cancellation)
Credit card → After participation
This happens when you enter the number using the iPhone's default numeric keypad. If you use the full keyboard, you can enter the number correctly.
【①クレジットカードでお支払いの場合】
◼︎クレジットカードでお申し込みいただいた場合、実際の決済(引き落とし)はツアー等のご参加後に確定されます。そのため、申し込み時点では引き落としは行われておりません。
◼︎クレジットカード会社によっては、カード情報を登録した時点で「未確定のご利用明細」に表示されることがありますが、これは実際の引き落としではありませんのでご安心ください。
◼︎また、3Dセキュア(本人認証サービス)の仕様により、「11円」などの少額が利用明細に記載されることがあります。これはカードの有効性確認のためであり、実際に引き落としとはなりませんのでご安心ください。
⚠️ ご注意:「ご利用明細に表示された=引き落としされた」と誤解されるお問い合わせが多く発生しております。
クレジットカードは通常、利用分をまとめて後日決済される仕組みです。即時での引き落としは行われません。
詳細なご利用状況については、カード会社へ直接お問い合わせください。弊社ではカード会社に代わってお調べすることはできません(個人情報保護のため)。
【②デビットカード・プリペイドカードでお支払いの場合】
◼︎デビットカードまたはプリペイドカードをご利用の場合は、お申し込み時点で即時に引き落としが発生します。
予約がキャンセルされた場合は、Automatic refund processingPlease be assured that we will do the following
なお、返金の反映タイミングはご利用のカード会社や金融機関によって異なります。
◼︎詳細なご利用状況については、カード会社へ直接お問い合わせください。弊社ではカード会社に代わってお調べすることはできません(個人情報保護のため)。
◼︎クレジットカードの返金処理の完了までは、通常1~2ヶ月程度かかります。ただし、これはあくまで目安であり、カード会社の処理状況によって異なります。
◼︎ご契約されているクレジットカードの締め日等の関係では、返金が翌月以降になる場合もございます。
The issuance method differs depending on the payment method.
Please check the items below for the payment method you are using.
In case of local settlement
Issued by local tour guides and facilities.
Please request a receipt at the time of settlement.
*Some businesses may not be able to issue receipts, so please contact the guide in charge in advance if you need one.
In case of advance payment
If you need a receiptthis way (direction close to the speaker or towards the speaker)for more information.
We will issue it based on the information we receive.
*Please note that this does not apply to qualified receipts.
precautions
- In principle, we will contact those who have completed their reservations the day before or in advance by e-mail or phone (pick-up location and time, shoe size, etc.) for confirmation.
*Please note that there may be no advance notice for some plans or reservations made the day before or the day of the tour. - Please follow the guidance and instructions of the nature guide during the tour.
Many of the activities involve nature and can be dangerous at times. Our nature guides will take care of your safety, and we ask that you follow their instructions during the tour. - Please stay within sight of the nature guide during the tour.
We will do our utmost to ensure your safety to make your trip as enjoyable as possible. Please be sure to stay close to your nature guide. - Tours may be cancelled or the course and time may be changed due to weather conditions, field conditions, or other problems.
- If you feel unwell before or during the tour, please be sure to inform your Nature Guide.
- Please refrain from drinking alcohol before participating in the tour or during lunch. We reserve the right to refuse tours to those who have been drinking, even on the day of the tour.
- For safety reasons, we generally do not allow pregnant women or those showing signs of pregnancy to participate. (Some courses may be open to such people, so please consult with us in advance.)
- Please take care of your valuables by yourself.
Please note that we are not responsible for any loss or damage to valuables.
Cancellation Charges
- Cancellation Policy
The following cancellation policy will apply from 7 days prior to the participation date
7 to 2 days prior: flat rate of 2,000 yen/pair
Cancellation on the day before or the day of the tour: 100% of the tour fee
*Some plans may have different cancellation policies from those listed above. Please check each plan page for details. - Cases not covered by the cancellation policy
No cancellation fee will be charged if you are unable to join the tour due to force majeure, such as cancellation of the tour due to bad weather or flight cancellation.
(Example.)
Flights were cancelled due to an approaching typhoon.
➡If a flight is determined to be cancelled, it will be cancelled without charge.
*You may be asked to show proof of aircraft cancellation.
Flights are likely to be cancelled due to an approaching typhoon.
➡If the flight cancellation has not been confirmed, cancellation fees may apply.
The trip was cancelled because the weather looked bad.
➡ガイド判断によりツアーの中止が決定していない場合、キャンセル料がかかる場合がございます。
If there are concerns about inclement weather, the guide in charge will contact you to let you know whether or not the tour will be held. Please understand that the decision will be made the day before or the morning of the day of the tour. - How to Cancel
If you wish to cancel, please contact us on our official line with the following information.
Plan Participation Date
Full name of the person making the reservation
Registered phone number (without hyphen)
Reason for cancellation (required)
Criteria for tour cancellation
- When weather warnings are in effect or expected.
- If there is thunder.
- When waterfalls and rivers are expected to rise due to heavy or long rains up to the previous day.
- When the activity is deemed unsafe due to strong winds.
- Wave height of 2.5M or higher (for activities out to sea).
- When a frontal passage is expected.
- The participant does not follow the instructions of the guide.
- If the guide is not feeling well.